How long until my order ships?

Orders placed by 12pm ET ship the same or next business day. You’ll receive a tracking email when it ships.

Can I change or cancel my order?

If the order hasn’t shipped, we can usually help. Email hello@lollocafe.com with your order number.

Do machines include a warranty?

Yes, machines include a one-year limited warranty. See the Warranty section for details.

Store Policies & FAQ

Last updated: Jan 1, 2025

Shipping Returns FAQ Contact

Shipping Policy

We ship to the continental United States.
Orders placed by 11:59pm ET ship the next business day M-F.
Transit times: Ground 2–7 business days; Expedited options shown at checkout.
Tracking is emailed when your order is processed for shipping, and updates when it leaves our warehouse.

Questions about delivery? See FAQ or contact us.

Returns Policy

30-day returns on new, unopened items for a refund to original payment method.
Coffee and food items must be unopened and sealed for return eligibility.
Opened machines may not be returned. If we determine it is defective within the 30 days return window, and otherwise in like-new condition (a return may be approved at our discresion).
Return shipping: prepaid label is available; shipping costs are deducted from the refund unless the return is due to our error.

To start a return, email us using the help button on the lower right corner of your screen with your order number.

Frequently Asked Questions

All orders ship from our US warehouse. Most coffee is roasted/packed in Italy and stocked domestically.

Orders placed by 11:59pm ET ship the next business day. You’ll get a tracking emailed when your order is processed for shipping, and updates when it leaves our warehouse.

Our ESE paper filter pods are paper-based and designed to be industrially compostable. Check our individual products descriptions.

We can usually help if the order hasn’t shipped. Email using the help button on the lower right corner of your screen with your order number.

Contact

Customer Care: Email using the help button on the lower right corner of your screen with your order number.

Mailing Address: Lollo Caffé, 1 Saxwood Street Deer Park, NY 11729 US

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Lollo Caffé

Bringing a taste of "Naples" in the US.
We import the best Neapolitan Espresso.

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Great selection of Coffee Beans, Grounds and Pods/Capsules fast and fresh, brings the coffee of the bar directly to your home or office.

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